how do i book an appointment?
The best way to book an appointment is to call us at 778-294-3009. Email and Facebook requests generally take longer for us to reply to.
Booking two to three weeks in advance is recommended to secure your best choice of appointment dates and times. If you prefer evenings or weekends, some stylists book one to two months in advance.
What is your cancellation policy?
If you need to cancel your appointment, please call as far ahead as possible. As a courtesy to our stylists as well as other guests, please make every effort to call at least 48 hours in advance. All appointments not cancelled within 48 hours will be charged 50% of the service booked. Day of cancellations and No-showed appointments will be charged 100% of the service booked.
What if i'm running late for my appointment?
We will do our best to accommodate late arrivals. However, the length of service may be adjusted or rescheduled to avoid a delay in the scheduled appointments of other guests. If an appointment needs to be rescheduled, 100% of the service will be charged.
do you accept children as clients?
Unfortunately, we no longer provide services for children under the age of 12. We do not have an associate watching the studio waiting area, so for their own safety, unattended children are not allowed. For the safety of your children, please ensure they do not touch the salon equipment as there are many sharp and hot tools at the stylists' stations.
can I use my cellphone during my appointment?
We kindly ask that you turn your cell phones to vibrate upon arrival. Please inform your stylist should you need to make a phone call during the service as this may affect the length of your appointment. We ask that you please do not make calls on speaker phone. Out of respect to the other guests, please use headphones when watching videos.
what if i'm not 100% satisfied with my hair?
We're sorry to hear that! We are happy to provide any fixes (within reason) within 1 week of the original appointment date. Please note that 'change of heart' appointments will be charged full price.